Cleanliness is Key in Auto Aftermarket: How to Boost Customer Satisfaction with Slip-N-Grip® Products

In the J.D. Power 2021 U.S. Aftermarket Service Index (ASI) Study, it was found that “[a]ttention to detail boosts customer satisfaction: maintaining a clean service facility –to which customers have become highly sensitized since the pandemic began – can account for higher satisfaction scores.”  This finding won’t be necessarily surprising to most. What might be is the fact that the survey …

Supply Rack in dealership

How to Keep Customers Coming Back Again…and Again

Dealerships have been riding a high for the last couple of years, enjoying increases in sales since 2015. However, 2017 saw a deceleration of those sales, leaving many dealerships wondering how to increase their profitability and growth amidst the decreasing sales and profit margins. The answer to that lies in the automotive aftermarket, more specifically, the dealerships’ service departments. Sure, …